Try this:
1. Double tap on the home-button so that a row of icons
(open apps) appear at the bottom
2. Tap and hold any of the icons until they all start to
wiggle and get a red dot with a white stripe in the upper left corner
3. Tap on all red dots on all icons to quit the apps running
in the background (including Hay Day)
4. Double tap on your home-button again
5. Reboot your device
6. Launch Hay Day and try again
If that doesn't help, you can try to delete Hay Day from
your device + all of its content, and then re-install Hay Day! Please also make
sure that your device has the latest official iOS version installed (version
6.1.3). Make sure that your device has enough storage space available. Settings
-> General -> About -> Available. If it is below 500MB, then delete
some other app from your phone, and do the steps above.
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